Why set up this flow?
🛍️ Increase cart value securely: The order is temporarily paused on Shopify to give the customer time to add an extra product, while ensuring that the main purchase remains unchanged.
🏄♀️ Boost engagement via WhatsApp: Present upsell offers instantly on WhatsApp for a personalized shopping experience.
👀 Create a sense of urgency: Use a countdown to encourage quick decision-making while ensuring a smooth experience.
👀 On average, our clients have increased their order value by 3-5% by adding an extra product 🎯.
How to set up this flow?
The structure for the Multi-Products Upsell Flow is available in your template library:
Go to Flow > Library > Multi Products Upsell Flow to add it to your workspace and customize the messages.
The template category to use is Limited Time Offer.
How to trigger this flow?
Via Shopify: With our native integration.
Tips & Advice for the Upsell Flow
🕦 Use the Limited Time Offer template with a 2-hour countdown.
🎁 Add a discount to the upsell product, typically for accessories or complementary items.
❓ FAQ / Frequently Asked Questions
Does the upsell flow block the sending of the Shopify order confirmation email?
The order confirmation email is sent immediately when the customer places the order.
If the customer purchases an upsell product, another email is sent to update the order.
If the upsell product is out of stock, you need to disable the flow or change the product.