The ways a contact can opt-out
There are 4 ways for a contact to opt-out :
1/ The contact clicks on a opt-out button on a quick reply
2/ The contact sends "Stop" in the chat
3/ The contact deactivates the Offers and Announcements
4/ The AI detects that a contact wants to opt out
We highly recommend enabling this feature in WAX (Settings > WhatsApp Settings > Opt Out).
It automatically unsubscribes a contact if our AI detects that they do not wish to receive communications via WhatsApp.
This feature enhances the customer experience, helps prevent a drop in your quality score, and reduces your support workload by automatically unsubscribing contacts.
What can you do after a contact opts out?
Once a customer has opted out, they can receive only a single Reply-type message. You can use this message to leave a positive final impression with your contact.
To configure what happens after a contact opts out, go to your WAX account: Settings > WhatsApp Settings > Opt Out.
There, you will find a customizable flow that you can modify to suit your needs.
This flow will be automatically sent each time a contact chooses to opt out.
All contacts who are opted out in WAX are automatically excluded from automations and campaigns, even if they are part of a segment or list.
A person who has opted out of WhatsApp is not opted out of your email or SMS communications. |