Why Activate This Feature?
We highly recommend enabling this feature in WAX, as it automatically unsubscribes a contact if our AI detects an intent to stop receiving WhatsApp communications.
✅ Benefits of AI-Driven Opt-Out Detection:
Enhances the customer experience by respecting their preferences.
Prevents a decline in your Quality Score, ensuring better message deliverability.
Reduces workload for your support team by handling opt-outs automatically.
⚠️ Important: Once a contact is unsubscribed, they will no longer receive any communication from you via WhatsApp.
If you need to re-subscribe a contact, follow the tutorial below: ⬇️
Learn More: How to Manually Opt-Out a Contact
How to Enable This Feature
1️⃣ Go to WAX settings → Navigate to WhatsApp Settings / Opt-Out.
2️⃣ Check the box:
✅ "Use AI to automatically detect opt-out intention, opt-out, and send this message."
3️⃣ Set the automatic response that will be sent to contacts who wish to unsubscribe.
📌 Example message:
"Sorry for the inconvenience, we have unsubscribed you. You will no longer receive WhatsApp communications from us. Have a great day!"
