This feature allows you to automatically tag contacts who have actually received a message (campaign or automation), making it easier to find them in your audience and refine your targeting.
Case 1: Tagging contacts from a campaign
Steps
Go to Campaigns
Open a Completed campaign
Click the ⋯ (three-dot) menu on the right of the campaign
Select Tag receivers
Choose an existing tag or create a new one
👉 Recommended format:received_campaign_nameClick Confirm
Result
✅ All contacts who received the campaign will be tagged.
Case 2: Tagging contacts from an automation (flow)
Steps
Go to Automations
Click the ⋯ (three-dot) menu on the relevant flow
Select Tag receivers
Choose or create a tag
👉 Recommended format:received_flow_nameClick Confirm
Result
✅ All contacts who received a message in this flow will be tagged.
⚠️ Important rule to know
👉 Only contacts who meet the flow conditions and do not exit the flow before the message is sent will be tagged.
In practice:
A contact enters the flow
But a condition (split, rule, early exit, etc.) makes them exit before the message is sent
❌ The tag will not be applied
Example
In a flow with conditions such as:
“Already purchased”
“Already contacted”
“Opt-out”
👉 Contacts excluded by these conditions will not receive the message
👉 They will therefore not be tagged
This is expected and normal behavior.
Finding tagged contacts
Go to Audience > Contacts
Click Filter by Tags
Select the relevant tag (e.g.
received_campaign_xorreceived_flow_y)
You will see only the contacts who actually received the message.