For your AI agent to actually reply to your contacts, two conditions must be met at the same time:

✅ Your organization has an active AI subscription (trial or paid)
✅ The agent's switch is turned on

If either condition is missing, the agent will not reply, even if everything else is set up correctly.

Step 1: Start a trial or a paid subscription

💡 Need to reactivate access or switch to a paid plan? Contact us through the chat at the bottom right of your WAX dashboard.

Step 2: Set up your agent

Once your subscription is active, set up your AI agent to fit your needs by following this guide.

Last step: switch the agent's toggle to active

⚠️ Without this step, nothing happens: even with an ongoing paid subscription, the agent won't reply to any contact until this switch is on.