There may be times where the balance on your card may seem incorrect, or is missing transactions. Do not panic! Often this is caused by pre-authorizations, which are completely normal with credit card transactions. Pre-auths will not show on the balance page as they constantly come and go.

Pre-auths are the initial part of a transaction which often then become completed transactions. An example is Amazon, where pre-auths become a completed transaction once an item has been shipped.

It is possible for a pre-auth to be applied but then the transaction to decline. In this case, it may take 5-10 business days for the pre-auth the clear and funds to be restored to your card. This can also happen with partially completed orders, where an item or two may have been missing. Refunds can also be in a pre-auth state initially.

If you made a purchase and it is not showing in your transaction history, continue to check your balance but if it has been more than 10 business days, feel free to reach out to cardsupport@giftbit.com for assistance.

To make informed decisions on when and how you spend - review both your card's balance & transaction history periodically.

Giftbit Recommends: Review Visa Incentive Card: Check the Balance & Transaction History
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