Reward Recipient Support
Received a reward through Giftbit? Find articles on redemption and usage of our rewards here!
By Andrew and 1 other2 authors20 articles
- How to claim your Giftbit rewardInstructions on how to redeem a Giftbit reward!
- How to add rewards to mobile devicesSome rewards may provide the option to add to wallets, including merchant gift cards and prepaid rewards. This article covers ways to keep your rewards accessible.
- How to redeem your reward for charityHow to donate your reward to charity if the option has been provided by the sender
- I lost my gift card/rewardIf you have lost your reward, here are some steps you can take to find and gain access to the reward again.
- Are Giftbit rewards legitimate?Received a Giftbit reward and want to confirm it’s real? Here’s how to quickly verify it.
- Why do prepaid incentive cards expire?Learn why prepaid Visa and Mastercard cards expire and how they differ from store-bought gift cards.
- Recipient reward FAQCommon questions that come up regarding Giftbit rewards
Visa® Incentive Card
Received a Visa Incentive Card managed by Giftbit? This section covers activation, use and more.
- Visa: How to Claim & ActivateHow to claim and activate both the Physical and Virtual Visa Incentive card
- Visa: Balance, transaction history & refundsHow to find the balance and transaction history of your Visa Incentive Card
- Visa: How to use your Virtual VisaHow to use the virtual Visa Incentive card online
- Visa: Adding Your Giftbit Visa to a Virtual WalletStep-by-Step Guide to adding your Giftbit Visa to a digital wallet
- Visa: How to use your Physical VisaHow to use the physical Visa Incentive card in-store and online
- Visa: My balance is wrongLearn why your Visa reward balance or transactions may not match what you expect—and what to do next.
- Visa: Why is my Visa not working?Learn the most common reasons your Visa reward card may be declined and how to fix it.
- Visa: FAQsInformation on lost cards, disputes and other frequently asked questions.
Prepaid Mastercard®
Received a Prepaid Mastercard? This section covers activation, use and more
- Virtual Prepaid Mastercard® (My Prepaid Center): How to Redeem, Use and Common QuestionsLearn how to redeem and use the prepaid Mastercard hosted on myprepaidcenter.com.
- Virtual Prepaid Mastercard® (Digital Prepaid Rewards): How to Redeem, Use and Common QuestionsThis article covers how to use the Prepaid Mastercard hosted by digitialprepaidrewards.com.
- GBP Virtual Prepaid Mastercard® (Purecard.com): How to Redeem, Use and Find SupportHow to claim and use the GBP Prepaid Mastercard
Prepaid Visa®
If you have received a prepaid Visa that is not the Incentive card, this section is for you.