Reward Recipient Support
Received a reward through Giftbit? Find articles on redemption and usage of our rewards here!
How to Claim your Giftbit RewardInstructions on how to redeem a Giftbit reward!
How to Add Rewards to Mobile DevicesSome rewards may provide the option to add to wallets, including merchant gift cards and prepaid rewards. This article covers ways to keep your rewards accessible.
How to Redeem Your Reward for CharityHow to donate your reward to charity if the option has been provided by the sender
Are Giftbit Rewards Legitimate?Received a Giftbit reward and want to confirm it’s real? Here’s how to quickly verify it.
Why do Prepaid Incentive cards expire?Learn why prepaid Visa and Mastercard cards expire and how they differ from store-bought gift cards.
Recipient Reward FAQCommon questions that come up regarding Giftbit rewards
Visa® Incentive Card
Received a Visa Incentive Card managed by Giftbit? This section covers activation, use and more.
Visa: How to Claim & ActivateHow to claim and activate both the Physical and Virtual Visa Incentive card
Visa: Balance, Transaction History & RefundsHow to find the balance and transaction history of your Visa Incentive Card
Visa: How to use your Virtual VisaHow to use the virtual Visa Incentive card online
Visa: Adding Your Giftbit Visa to a Virtual WalletStep-by-Step Guide to adding your Giftbit Visa to a digital wallet
Visa: How to use your Physical VisaHow to use the physical Visa Incentive card in-store and online
Visa: My balance is wrongCommon reasons your balance may be incorrect!
Visa: Why is my Visa not working?Common reasons why your Visa card may not be working
Visa: FAQsInformation on lost cards, disputes and other frequently asked questions.
Prepaid Mastercard®
Received a Prepaid Mastercard? This section covers activation, use and more
Virtual Prepaid Mastercard® (My Prepaid Center): How to Redeem, Use and Common QuestionsThis article covers how to redeem and use the prepaid Mastercard hosted on myprepaidcenter.com.
Virtual Prepaid Mastercard® (Digital Prepaid Rewards): How to Redeem, Use and Common QuestionsThis article covers how to use the Prepaid Mastercard hosted by digitialprepaidrewards.com.
GBP Virtual Prepaid Mastercard® (Purecard.com): How to Redeem, Use and Find SupportHow to claim and use the GBP Prepaid Mastercard
Prepaid Visa®
If you have received a prepaid Visa that is not the Incentive card, this section is for you.
🇨🇦 Visa Prepaid eReward Card (Your Reward Card)This article covers how to claim, activate and use your Visa Prepaid eReward card.
Australian Virtual Prepaid Visa (My Prepaid Centre): How to redeem, Use and Common QuestionsHow to claim, activate and use your AUD Virtual Prepaid Visa