When funding your Giftbit account by credit card, there are times where your card may decline and funds are not applied to your account. Below of some common reasons a funding attempt may decline.
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💡If funding your account for the first time, or funding for a large amount, the funds may just be pending review from our team. Reach out via the live chat or support@giftbit.com and we can provide further information.
Common decline reasons
Billing Information is incorrect
When entering card details, make sure that everything was entered correctly. Even one small mistake can result in the card being declined. Double check:
Cardholder Name
Billing Address
This is the address connected to the card.
Be aware of hyphens if the address includes them.
Card Details
Make sure number, expiry, and CVV/CVC match.
Insufficient Funds
If the card does not have the funds to cover your purchase, the card will be declined. This can also be caused if the amount you are funding is above the credit limit for the card.
Credit Limit Reached
Cards may have a restriction on the value or times a card can be used in 24 hours. Check with your bank to confirm these details.
Bank Declined Transaction
Your bank may cause the decline as they want to make sure it was you who placed the transaction.
The card provider may activate a security restriction after multiple unsuccessful purchase attempts.
Troubleshooting declines
Follow these steps to resolve the issue:
Verify Your Card Details and Balance: Double-check that your card information is entered correctly. Confirm that your account has sufficient funds to complete the transaction.
Attempt a Lower Funding Amount: If a high amount is being declined, try a smaller funding amount to see if it bypasses card restrictions.
Contact Your Bank or Card Issuer: Reach out to your bank to understand why the transaction was declined. They can provide specific details and lift restrictions if necessary.
Use a Different Funding Method: If the issue persists, consider using an alternative credit card or payment method to top up your account.
💡GIftbit has limited access to decline information.