There are times when an error might pop related to the system, a template or possibly the browser you are using. This article covers the most common error types and how to best approach them.
💡If an error or issue persits, reach out to us via the live chat or by email at support@giftbit.com and we will investigate the issue further.
Error 401: Unauthorized Browser
Error 401 will appear when Giftbit is having difficulty with permissions for the profile related to using an unsupported or outdated web browser.
How to Fix
Ensure you are using Chrome, Safari, Firefox or Microsoft Edge
Giftbit does not support Internet Explorer
If you are using a supported browser check for any pending updates
Error 403: Unauthorized Region
This error will only appear if accessing from a region that is unauthorized to use Giftbit.
Error 422: Brand Specific
Error 422 - The campaign order could not be completed due to an error. This error appears when your template contains a reward option that is no longer available or is temporarily unavailable.
How to Fix
Open the template
Select the rewards option section
Save the selections
Save and exit the template
Resubmit the order
Error 422: General
Error 422 - The campaign order draft value provided is invalid. Can appear when there is an error with a contact upload or an issue with a specific order.
How to Fix
Contact the Giftbit Team at support@giftbit.com
If possible provide the following
Order #
Contact Email
Order Name if the Order is in draft mode
Error 503: Service Unavailable
Error 503 will appear when the Giftbit system was unable to process actions or requests related to your Giftbit account.
How to Fix
Retry the action or request
If this persists for more than 5 minutes contact Giftbit support
Status of the Giftbit application can be found here.