Checking your balance

To check your balance, visit giftbit.com/balance, then enter the card number, expiration date and CVV.

This will show the remaining balance on the card as well as how many days are left until the card expires.

Towards the bottom of the page you will see your recent transaction history. Of note, pre-authorizations and pending transactions may not appear here.
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*The photo below is an example and is not your Visa Incentive Card.

If the balance of your card seems incorrect, this is likely due to a pre-auth which are a normal function of credit cards as well as pre-paid cards.

For instance a retailer may not complete a transaction right away. They will pre-auth the amount, and then complete the transaction at which time the transaction will show as complete on the balance page.

If you had a transaction decline but funds were still pulled, it likely means the pre-auth still needs to clear. This can take 5-10 business days (Monday-Friday, excluding holidays) for funds to appear back on the card. If after 10 days it has not, reach out to cardsupport@giftbit.com with your phone number and we can take a look.

Refunds can be processed back onto your Visa Incentive card and this is for both the physical and virtual Visas. Refunds can take up to 10 business days (Monday-Friday, excluding holidays) to process and are not instant so check your balance regularly to see when it updates.

If after 10 days it has not, reach out to cardsupport@giftbit.com with your phone number and we can take a look!