The Give Lively User Portal provides donors and nonprofit admins with the ability to:

All donors can log into their user portals through the following link: https://secure.givelively.org/users/sign_in

It's important to note that if you are an approved Give Lively nonprofit admin you will be taken to the Nonprofit Admin Portal of your nonprofit when you log in. This is different from the User Portal. To go to your User Portal, click on your email at the top right of the page on the navigation bar and select "User Portal" from the dropdown. You can navigate back to the Nonprofit Admin Portal the same way.

The "General Information" tab is where you can change the name, email address, and local time zone of your account.

Make sure to save any changes you make by entering your password at the bottom of the page before clicking the Save button. A message will appear at the top of the page saying “Your account has been updated successfully” when the edits have been saved.

A confirmation email will be sent to the new email address you’ve entered after saving your change. Confirming your e-mail address through that email is mandatory to complete the email address change.

Once that’s done your new email address will be the one you use to log in going forward. As a security measure, an email alert is sent to the old email address as a notice of this change.

Changing your account’s time zone will affect the date and time shown on your email receipts. Making this change could be important for your own tax records.

‍If you are an admin for a nonprofit, changing your account’s time zone will not affect the dates and times of the reports you download from your nonprofit’s account. This will only change the date and time on personal donation receipts. Additionally, if you are viewing a donor’s receipt through your line items report, the time zone shown on the receipt will match the donor’s personal user account settings.

Recurring donations, also called subscriptions, can be managed through the "Recurring Payments" tab. On this page each of your subscriptions will have a green "Manage" button which you can click on to cancel or pause a recurring payment, as well as change the payment method on that subscription.

If your user account has only one payment method you will need to add a new one before you can remove the existing one.

If you don’t want to cancel your recurring donation, but want to avoid being charged on an upcoming date, you can pause the subscription through the “Manage” button. The pause will stay indefinitely until you choose to unpause it.

Pausing and unpausing does not affect the date the subscription was made. Once you have decided to unpause that subscription you will be charged only when it’s the same date as your subscription.

Here’s an example scenario!

You have a recurring payment on the 10th of every month. It is currently March 13th, which means you paid 3 days ago. You’ve decided you do not want to pay the upcoming charge on April 10th. You can pause your subscription to make sure you’re not charged. Fast forward some time, it is now June 21st and now you want to restart your paused subscription. Unpausing that day will not result in a charge because the original subscription was started on the 10th. So unpausing today on June 21st will mean your next charge happens July 10th.

From this tab you can view all donations you’ve made through this email address, including a link to view the individual receipt of each one.

At the start of the year a link is made available at the top of the page for you to download a tax summary of the previous year’s donations for your own tax filing needs.

This section of the User Portal is only relevant to users that have donated through Charity Navigator’s Giving Basket.

P2P Fundraising pages you have created under this e-mail address will appear in this section. If you change the email address for your account, the P2P pages you created will transfer under that new email address, as well.

You can click on the “Manage” button for your P2P pages to be taken straight to their individual editing dashboards. This page will also display whether your P2P page is associated with a team page or not.