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I can no longer see me and/or my team in the leaderboard?
I can no longer see me and/or my team in the leaderboard?

If you have been removed from or can no longer see the leaderboard

Phil Steele avatar
Written by Phil Steele
Updated over 5 months ago

There may be a number of reasons why you can no longer see yourself or your team in the leaderboard: -

  1. You may be in the unfiltered leaderboard. In order to keep the challenge fun and fair, we have a range of controls and measures including GoJoe referees. The referees have superpowers including an ability to filter Joes our of the main leaderboard to an unfiltered version.
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    This may be because of a breach of our Joe Code of Ethics and/or Fair Play Book of Rules and/or just because the referee wants to 'cool down the leaderboard' and reduce the risk of excessive exercise.
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    If the referee has filtered you out of the main leaderboard, don't worry, you can still see the unfiltered version from within the team or solo standings by pressing Search > toggling to Unfiltered.

  2. Duplicate account. It may also be that you have inadvertently created a duplicate account. This can happen if you log out of GoJoe and then accidentally create a new account by signing in with a different method or email address. Try logging out of the app (More > Settings > Log out) and then ensure you log-in with the email address that was originally linked to GoJoe. Please then re-check the leaderboard and ensure that you re-sync any wearable or add any activities which were accidentally logged to your duplicate account.

If you need help, please contact support and ask to speak to a human.

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