Q: I need my order by a certain date. Can GoodBuy Gear guarantee delivery?
​A: We’re unable to guarantee delivery by a specific date. Orders typically ship within 3 business days and arrive within 3–10 business days, depending on the carrier. Weekends and holidays aren't included.

Q: Can you expedite my shipping?
​A: We don’t offer expedited shipping or changes to shipping methods once an order is placed.

Q: My order is already placed, can I cancel if I need it sooner?
​A: Cancellations are only available within 1 hour of placing your order. After that, the order has already begun processing and cannot be changed or canceled.

Q: Tracking isn’t updating. What should I do?
​A: Tracking may take 24–48 hours to update once the carrier picks it up. Check the carrier’s tracking page for the most accurate delivery estimate.

Q: My package is delayed. Can I get a refund?
​A: Refunds can’t be issued for items arriving later than your preferred date. However, you can still file a claim if the item doesn’t match the listing or has an undisclosed issue under our 14-day return policy.

Q: What should I do if I’m unsure it’ll arrive in time?
​A: Reach out to our team anytime. We’re happy to review shipping timeframes and tracking updates with you.