Skip to main content
All CollectionsMemberships
Enroll in a Paid Membership
Enroll in a Paid Membership

Managing Memberships: Seamlessly Enroll, Configure Payments, and Keep Pet Owners Informed

Huong Pham avatar
Written by Huong Pham
Updated over a month ago

An admin will navigate to a Pet Owner’s profile and select “Enroll in Membership” to purchase a membership. A modal will launch that will start the purchase flow.

  • If a membership is already purchased, “Enroll in Membership” button will not display.

  • Only one membership is allowed per Pet Owner

  • All memberships configured will display for admin to select. Ex. There are no checks for pet species or weight.

After membership is selected, Admin will be directed to the standard payment page to complete the transaction

Membership can only be purchased with a credit card - so it can be used for renewal payment

  • Renewal payment is based on the live price of the membership

  • If admin updates a membership price, the pet owner will be charged with that new price at the next recurring/renewal date

Upon purchase, membership will go into affect immediately and pet owner will be emailed receipt.

  • NOTE: Membership Discounts are only be applied to new bookings. Previously made bookings (even though they take place in the future) will not have member discounts applied. Admin will have to go to those invoices and apply a comp/credit manually to compensate for the discount. An active membership tag will display on the payment page to notify the Admin that this pet owner now has an active membership.

  • Pet owner will receive an email after every recurring charge.

Did this answer your question?