The Check Out Process
The check-out process on Goose.Pet ensures that every pet's stay concludes smoothly, with all necessary details and payments in place. This guide will walk you through the steps to check-out a pet from boarding.
Initiating Check-Out:
Go to the dashboard.
Choose the Check Out option for the pet(s) you wish to check-out.
Navigating the Check-Out Page:
Similar to the check-in process, the check-out page is organized into expandable drawers, each containing specific information sections. While collapsed, each drawer displays a snippet of its content.
Currently, the information within these drawers cannot be edited during the check-out process. (Note: Editing capabilities are in development and will be available soon.)
Finalizing the Check-Out:
After reviewing the details in the drawers, choose Check Out at the bottom of the page.
Once selected, the reservation status will update to "Checked-out".
You'll be redirected to the Reservation Summary page. Here, you can collect the final payment for the pet's stay.
Collecting Payment at Check-Out:
The invoice will populate on the left hand side of the screen with an itimized list of what was purchased
The balance will populate on the right hand side of the screen
Underneath the balance you will be able to add a tip onto the order by asking your customer a percentage value or selecting "Other"
For customers with a physical payment terminal, the tip options will be presented on the terminal
To collect final payment choose between the following options under "Make a Payment":
Saved card - will show you the last four digits of the card that was previously used and saved
Swipe/Insert Tap - sends the payment to the last used terminal for the customer to use their credit card
Manual Entry - Manually enter credit card information
Cash - if you accept cash payments you can use this to reconcile the payment
Other - If there was a different form of payment, you will be asked to leave a note alongside this selection
Once you have the appropriate option select "Pay" and it will submit payment for the remaining balance
Adding Tip After Payment was Already Collected:
Click into a closed invoice
Click "View Summary"
Click "Add Tip" on the right ride of the screen
Select Tip amount and payment type
