Goose gives you the ability to set a surcharge based on when your customer checks-in/out. This functionality is essential to help you control your business day and be compensated for going above and beyond for your customers.
There are four options for setting up your policies:
No Restrictions - A pet can be checked in at any time during business hours and no fees will be automatically applied in any situation
Suggested Times - Customers are encouraged to check-in/out during specific hours but no fees will be applied
Enforced Times - Check in/out times are enforced and fees are applied for pets arriving before check-in times or departing after their check-out late.
Based on Arrival Time - Check in at anytime during business hours. Late fees will be applied at check out based on the number of hours allotted for this service
For boarding if a pet is checked in on their first day at 12 noon and checked out at 4 pm on their checkout day there will be a surcharge since the time has surpassed 24 hours
After Hours Fee - A surcharge can be set if the pet is checked in/out during non-business hours
These settings are unique to each service that you provide. You will be able to set up different hours for Boarding and Daycare.
The following are the requirements for setting up different Check-in/out policies:
No Restrictions
No Restrictions
Configure the general business hours
Suggested Times
Suggested Times
Configure the general business hours
Configure the Check-In/Out hours
Enforced Times
Enforced Times
Configure the general business hours
Configure the Check-In/Out hours
Configure your Early Arrival and Late Departure Fee
Click into the appropriate Primary Service
Select Hours & Fees
Click into the Fees section in the upper right hand corner
Click "Add Late Departure Fee"
Name the Fee
Set a time frame that it will apply to
Set the amount
Set the days that it apply's to
These fees can either be temporal like for busy holiday times
These fees can be across every day
Click Save
Click "Add Early Arrival Fees"
Repeat the steps in D to create the fee
Based on Arrival Time
Based on Arrival Time
Configure the general business hours
Configure your Late Departure Fee
Click into the appropriate Primary Service
Select Hours & Fees
Click into the Fees section in the upper right hand corner
Click "Add Late Departure Fee"
Name the Fee
Set a time frame that it will apply to
Set the amount
Set the days that it apply's to
These fees can either be temporal like for busy holiday times
These fees can be across every day
Click Save
Based on Business Hours
Based on Business Hours
Configure the general business hours
Configure your After Hours Fees
Click into the appropriate Primary Service
Select Hours & Fees
Click into the Fees section in the upper right hand corner
Click "Add After Hours Fee"
Name the Fee
Set the amount
Set the days that it apply's to
These fees can either be temporal like for busy holiday times
These fees can be across every day
Click Save
