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ā†©ļø My package has been returned to the sender, what should I do?

We’re sorry to hear that there were issues with the delivery of your package.
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After checking the shipment status, it appears that the package was returned to the sender due to an unsuccessful delivery attempt. Unfortunately, once a package has been returned, the brand is unable to send a replacement product.
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āš ļø What does this mean for my campaign?

Since the product was not successfully delivered, you will not be able to complete this campaign. This will not be counted as an incomplete campaign once Support has reviewed and removed you from the event.
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šŸ“ How can I prevent this in the future?

Before joining future campaigns, please check that your shipping address is correct and complete.

To help couriers successfully deliver your packages, please include additional details such as:

  • Apartment or unit number

  • Building name

  • Floor number

  • Gate codes

  • Any delivery instructions that can help locate your address

The more detailed your address information is, the lower the chance of delivery issues occurring again.

Thank you for your understanding!

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