Shipping carriers occasionally experience delays or unsuccessful deliveries, especially during busy periods.
🏠︎ Review your address
To improve the chances of a successful delivery, please make sure your shipping address is as detailed as possible. Include information such as apartment or unit numbers, building names, floor numbers, gate codes, and any other helpful delivery instructions.
📮 Contact your local post office
Even with a complete address, unsuccessful deliveries can still occur due to factors outside our control. If your tracking information indicates a delivery issue, we recommend contacting your local post office directly, as they will have the most up-to-date information about your package.
❌ Campaign cancellation
If you are unable to receive the product, we will typically cancel your campaign participation so it does not negatively affect your account. Unfortunately, we are usually unable to send replacement products, as campaign deadlines are often too close to accommodate reshipments.
📞 Contact support
If you did not receive your product, please contact Support so we can remove you from the campaign. This will ensure that you do not end up with an incomplete campaign on your account.