Groovio requires unique email addresses for staff and students to avoid system conflicts. Using the same email for both roles can create issues, as the system needs to distinguish between user types to function properly. Groovio treats student and staff accounts as separate entities, ensuring that updates or changes to one account do not affect the other, provided unique email addresses are used for each type. This process includes deleting the original account linked to the email address and creating a new account of the appropriate type to comply with Groovio's policies.
A single email address can be connected to multiple studios for student accounts; however, it must remain unique for each account type to avoid conflicts in the system. This policy aims to prevent login conflicts and ensure that account management remains streamlined across the platform.
TIP: If a staff member’s email is hosted by Gmail or most other providers, they can create a unique “clone” email for student registration:
With Gmail, simply add a dot anywhere in the first part of the email address (e.g., `janesmith@gmail.com` can become `jane.smith@gmail.com`). Both variations will still deliver to the same inbox.
Alternatively, many providers allow a plus sign in email addresses, which also directs messages to the original inbox (e.g., `janesmith+student@gmail.com`).
This approach ensures emails stay organized while enabling both staff and student roles for the same person. Additionally, updating the email address for one account type—for example, a student account—has no impact on another type, such as a staff account, when unique emails are maintained. If you wish to transition an email from a student account to a staff account or vice versa, you must first delete the existing account and then create a new one under the desired role.
Frequently Asked Questions
Can I use the same email address for both account types? No, Groovio does not permit the same email to be used for both staff and student accounts. This is to prevent logging conflicts and streamline account management. What do I do if I want to update my student account to a staff account using the same email? To use the same email for a staff account, first delete the existing student account associated with the email. Then, create a new staff account using that email address.