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How do I pause a membership?

Groovio Team avatar
Written by Groovio Team
Updated over 10 months ago

Memberships can be paused for an entire membership type or for individual students only, follow the below steps to pause. When a membership is paused it will extend the length of the membership by the length of the pause.

FULL MEMBERSHIP PAUSE

Following these directions will pause a membership type for anyone who has purchased this membership.

  1. Go to Manage Studio > Memberships

  2. Click the Pause Button next to the membership

  3. Add in the start date and end date for the pause

*The pause button will only appear once someone has purchased the membership

INDIVIDUAL STUDENT PAUSE

This will only pause the membership for an individual student.

  1. Go to Manage Studio > Students

  2. Click the view button next to the required student

  3. Go to the Memberships Tab

  4. Click the Pause Button next to the required membership

  5. Add in the start date and end date for the pause

The membership will automatically resume after the pause date and go back to charging them from that date.

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