How to Mark Attendance
Attendance is managed through the Class List Screens on the Schedule page. Staff can select from these attendance statuses:
Pending: All students are initially marked as “Pending” until attendance is manually updated by staff.
Attended: Select this option for students who attend the class.
No Show: Use this option for students who miss the class without notice or cancel outside the allowed period.
Self Absent: Use this option for students who let you know they won't be attending.
Fee options — Late cancellation + fee, No show + Fee and Late cancellation & No show + Fee — are added to the list only when your cancellation policy allows them for that student's booking, so they won't always appear. For example, Late cancellation + fee only appears when the Late Cancellation Fee toggle is on, a Drop-Ins cancellation window (hours) is set, the class is a drop-in class or a single-date booking in a course class that allows drop-ins (not a whole-course booking), and — if the fee is limited to specific memberships — the student paid with one of those memberships. See Cancellation Settings for the full rules.
Steps to Mark Attendance
Go to the Schedule page.
Select the class for which you wish to mark attendance.
Under Action or Attendance Status, click the current status to view a dropdown menu, then select the appropriate attendance type.
Standby and Draft Bookings
You can mark attendance for a student even if their booking is currently in a standby or draft state — there's no need to convert the booking first. Simply update their attendance status from the class list the same way as any other student.
To send a draft booking's invitation again, open the Draft Bookings tab on the class and choose Resend from the Actions column. This resends that student's invite email and app notification.
Managing Class Credits for Missed Classes
If you wish to return a class credit to a student’s package or membership, it’s recommended that the student completes this action themselves through the app, as it’s a quicker and more reliable process.
If staff need to manage this, they can remove the student from the class anytime before it begins. However, note that removing a student from a class will not automatically grant a credit; this depends on several factors:
Class Type: Different settings apply for course classes versus drop-in classes.
Refund Option: Staff can choose to Remove with Refund or simply Remove without refunding the credit, based on the studio’s policy and the class type.
If additional credit is required, staff can apply a Package to the student’s account to add a credit back manually. This approach is useful when credit needs to be reissued separately from the standard attendance process.
By following these steps, you can effectively manage attendance and ensure accurate record-keeping for all classes.
Notes
When marking attendance as "No Show" it doesn't open up a slot to add a new student. To do so, you would need to edit the scheduled class, and increase the capacity. Then follow the checkout procedure to add the student to the class.
You can also mark attendance on the go from the Groovio Business app, available on the App Store and Google Play.