How to Mark Attendance

Attendance is managed through the Class List Screens on the Schedule page. Staff can select from these attendance statuses:

Fee options — Late cancellation + fee, No show + Fee and Late cancellation & No show + Fee — are added to the list only when your cancellation policy allows them for that student's booking, so they won't always appear. For example, Late cancellation + fee only appears when the Late Cancellation Fee toggle is on, a Drop-Ins cancellation window (hours) is set, the class is a drop-in class or a single-date booking in a course class that allows drop-ins (not a whole-course booking), and — if the fee is limited to specific memberships — the student paid with one of those memberships. See Cancellation Settings for the full rules.

Attendance doesn't change credits or payments. A student's class credit (from their package or membership) or payment is used when they book, not when attendance is marked. Setting a student to Attended, No Show, Self Absent or Pending doesn't use, return or refund a credit or payment — only the + fee options charge the student a fee.

Student tags on the class list: The Tags column shows each booked student's tags (the child's own tags for a child's booking). Click +N to see all of a student's tags.

The Groovio Business app lets you set attendance for multiple students in one go:

Fee options aren't available in bulk — set those one student at a time. On the web dashboard there's no bulk attendance option, so attendance is marked one student at a time there.

You can mark attendance for a student even if their booking is currently in a standby or draft state — there's no need to convert the booking first. Simply update their attendance status from the class list the same way as any other student.

To send a draft booking's invitation again, open the Draft Bookings tab on the class and choose Resend from the Actions column. This resends that student's invite email and app notification.

On the web dashboard, a class's student list has an Unpaid Carts tab next to Students Booked. It lists students who have this class in their cart but haven't checked out yet. The tab shows how many there are, for example Unpaid Carts (3).

These students don't hold a seat until they pay. You can still mark their attendance as Pending, No Show or Attended from the Attendance column. When they check out, the attendance you marked moves onto their booking automatically.

The tab also shows the student's phone number, the Cart Line amount (marked (term) for a whole-term enrolment), who added it under Added By (Studio or Student), and an Open cart button so you can take payment. Students already booked into the class, and draft bookings, aren't listed here.

If you wish to return a class credit to a student’s package or membership, it’s recommended that the student completes this action themselves through the app, as it’s a quicker and more reliable process.

If staff need to manage this, they can remove the student from the class anytime before it begins. However, note that removing a student from a class will not automatically grant a credit; this depends on several factors:

If additional credit is required, staff can apply a Package to the student’s account to add a credit back manually. This approach is useful when credit needs to be reissued separately from the standard attendance process.

By following these steps, you can effectively manage attendance and ensure accurate record-keeping for all classes.

When marking attendance as "No Show" it doesn't open up a slot to add a new student. To do so, you would need to edit the scheduled class, and increase the capacity. Then follow the checkout procedure to add the student to the class.

You can also mark attendance on the go from the Groovio Business app, available on the App Store and Google Play.