New North Account Self-Service Updates

You can now update Bank Account and Funding Information for North accounts without submitting a ticket. This information includes:

​Bank Account:

​Funding Information:

To update this information, go to the Account Details page and click the Edit button in the Bank Account and Funding Information sections.

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This page provides a guide on how to update Bank Account and Funding Information in CoPilot for North Acquired Merchants.

Follow the below steps to updates Bank Account information for North acquired merchants:

Bank account updates will be effective immediately unless a manual review is needed under the following conditions:

All documents must be uploaded to the Attachments section on the Update Details page within one business day. If not, the request will be declined and must be resubmitted.

To verify the bank account, owner, or business information, you must attach ALL the following documents:

Manual review will be required if there is a hold on the merchant's account.

Manual review will be required there is an ongoing or existing Legal Information update for the merchant's account.

Legal Information and Bank Information updates will be linked and can be found in the Linked Updates section on the Update Details page.

Bank Account Change tickets are still required for merchants that are not North acquired. This includes BlueChex accounts that are linked to North accounts. The required bank change form can be found here.

Bank account updates cannot be submitted if we do not have the routing number on file. Please contact support if you encounter this issue.

A secondary bank account can be added by selecting the Add another bank account option. By default, this will set Bank 1 as the deposit account and Bank 2 as the withdrawal account.

You can change the Account Usage for each bank account using the dropdown menus. If you select Deposit Only for one account, the other account will automatically switch to Withdrawal Only, and vice versa.

Deposit Only accounts are used for deposits, deposit adjustments, and non-bankcard adjustments. Withdrawal Only accounts are used for all fees, chargebacks, chargeback reversals, and financial adjustments.

If there are two bank accounts, you can customize the account usage by selecting the Other option, which will display the Account Usage Details for each bank account.

If Other is selected, several checkbox options will display that can be selected to describe the business function of the account.

The following options are available:

The following requirements must be met when selecting Other for Account Usage field:

Select Delete bank account to remove the desired account. The remaining bank account will be retained and used for deposits and withdrawals.

The details of the update, including the old values of the updated fields, can be found in the Update section.

Linked updates can be found in the Linked Updates section.

Follow the below steps to update the Funding Rollup for a merchant account:

Any changes will take effectively immediately upon saving.

The Funding Rollup field can be set to one of the following options available in the dropdown menu:

Selecting the Other option allows you to configure the Funding Rollup setup by each funding category.

If Other is selected, the Update Funding Information modal will display the following categories:

Each of these categories will have a combination of the following dropdown options to which they can be set:

The Interchange Fees, Discount Fees, and Fees categories must be set to the same option.

The below table and screenshot corresponding to the table's configuration illustrates an example use case.

Another example is illustrated in the table below.