In the News Center you can plan and publish messages for your users.
You can access the News Center via the burger menu. The view can be displayed as a calendar or list. In the calendar overview, news entries and news groups are marked with different icons.
The News Center allows you to manage content, publication timing, target groups, and notifications for your messages.
If you want to configure a different design or notification provider, refer to the article “Notification Provider.”
There are two formats:
News record (single message)
News group (multiple bundled messages)
Each news entry contains two tabs:
Content
Options
News Record
Content
Here you define the content of the message:
Title
Displayed as the headline in the News Center.Short description
Displayed below the headline.Optional: Image
Shown within the news card.Optional: Link
Leads users to a page or further information.Select attributes (if enabled)
If attributes are used for news, they can be selected here
(see the article “Attributes”)
Options
Here you control publication and delivery:
Publication date and time
Scheduled: published at the defined time
Scheduling disabled: published immediately
Enable notifications
Email
Push notification
(see the Intercom article “Notification Provider”)
Important: If no notification is activated, the news item only appears in the News Center and is not actively sent.
Target audience
Select the users who should receive the news
Priority
Green = Standard
Blue = Medium
Red = High
News Group
A news group bundles multiple news entries.
Content (Group Level)
Here you add individual news entries to the group.
Each entry contains:
Title
Description
Optional: Image
Optional: Link
Optional: Attributes (if enabled)
Each news entry within the group also contains two tabs:
Content
Options
Options (Group Level)
Here you define central settings for the entire group:
Publication date and time
Target audience
Priority
These settings apply to the entire news group.
Options (News Record within a Group)
For each individual news entry inside the group you can additionally define:
Enable notifications
Email
Push notification
Priority of the individual message
This allows different notifications and priorities within a single news group.
System Logic
Scheduling disabled → the news is published immediately.
No email or push notification activated → the news only appears in the News Center.
Target audience and publication time are defined on group or entry level.
In news groups, notifications are controlled per news entry.
In the calendar view, news entries and news groups are marked with different icons.
Display in the News Center (for Users)
Each news item appears in the News Center in a compact card format.
It consists of:
Headline (news title)
Short description
Optional: Image
Optional: Link to a page
These elements are defined in the Content tab of the news entry.
Tips & Tricks
Use news groups when multiple updates should be published at the same time.
Activate notifications only for relevant updates.
Plan publication times deliberately.
Use attributes to classify news in a structured way.