This step-by-step guide explains how to export your data from Facebook or Instagram, then use the Hearsay Extractor to extract and share specific direct message threads with your legal team or account holder.
Facebook Direct Messages
Step 1: Open Hearsay Extractor
Open the Hearsay Extractor and click Extract from Non-Phone Source.
Step 2: Select the platform
Click Facebook.
Step 3: Follow Facebook Export Instructions
Follow the Extraction Assistant’s step by step instructions to generate your Facebook export.
Once the export is complete, click Continue.
Step 4: Attached file to process
Click Browse to select your downloaded Facebook export file. Once uploaded, click Continue to search for and select the conversations you’d like to share with your legal team.
Instagram Direct Messages
Step 1: Open Hearsay Extractor
Open the Hearsay Extractor and click Extract from Non-Phone Source.
Step 2: Select the platform
Click Instagram.
Step 3: Follow Instagram Export Instructions
Follow the Extraction Assistant’s step by step instructions to generate your Instagram export.
Once the export is complete, click Continue.
Step 4: Attached file to process
Click Browse to select your downloaded Instagram export file. Once uploaded, click Continue to search for and select the conversations you’d like to share with your legal team.
Next steps
If your attorney sent you the extraction code:
You're done. They’ll receive an email once the upload is complete.You can let them know you’ve finished.
Wait for their feedback before deleting the extraction backup (unless you want to keep a copy).
When you're ready to delete the extraction backup, follow this guide.
If you're the account holder:
Want to review the messages that were shared to your account? Click here to learn how to review and export messages.