Heidi Desktop App
The Heidi Desktop App is designed to integrate seamlessly with Telehealth and other online calling services, allowing you to use headsets instead of playing audio out loud. This not only enhances privacy but also improves audio quality for a smoother experience.
With system audio access, you can easily conduct Telehealth consultations and manage online meetings without interruptions.
Key Features of the Heidi Desktop App:
System Audio Integration for Telehealth:
The Heidi Desktop App allows you to capture system audio during Zoom, or any other online calling service. This feature is perfect for Telehealth consults, letting you scribe interactions without having to play your calls out loud.
All the benefits of Heidi on the Web:
We’ve kept all of Heidi’s great features in the desktop app, so you can seamlessly access everything by logging in with your account. All your data and settings are synced across devices for a smooth experience.
How do I download the Heidi Desktop App?
You can download the Heidi Desktop App for your computer by following the link below:
Desktop: Download here
Once downloaded, install the app and log in using your existing account to access all your data
Which Mac version should I download?
There are two versions for the Mac:
dmg-aarch64
Architecture: ARM 64-bit architecture, also known as AArch64
Designed for: Macs with Apple Silicon processors, such as the M1, M1 Pro, M1 Max, M1 Ultra, M2 and M3 chips
dmg-x86_64
Architecture: Intel 64-bit architecture, commonly referred to as x86_64 or AMD64
Designed for: Macs with Intel processors
You can check which processor you have on your mac by clicking the Apple icon in the top left corner on your device and selecting ‘About this Mac’
What permissions do I need?
During the download and install process, we prompt to get the right permissions for the app to work. If you are finding that the app isn’t working due to permission errors, make sure that you have the right permission settings turned on:
Mac
Click the Apple icon in the top left of and select ‘System Settings’
Click on the Privacy and Security Tab
Ensure that for Microphone and Screen & System Audio Recording, the Heidi Desktop App has access
Windows
Select Start > Settings > Privacy
Ensure that for Microphone and System Sound Recording, the Heidi Desktop App has access
How do I create an account?
To create an account, simply open the Heidi Desktop App and click on "Sign Up." Enter your email address and create a password, then follow the on-screen instructions to complete your registration.
How do I reset my password?
If you’ve forgotten your password, click the "Forgot Password?" link when prompted to enter your password. Enter your registered email address, and we'll send you a one-time code you can use to reset your password
Can I use the desktop app for Telehealth?
Yes! The Heidi Desktop App supports Telehealth consultations. You can scribe your sessions during Zoom calls or other online meeting platforms, as the app captures the system audio. This means you can go back to using headphones on your calls, without needing to play the audio out loud.
How do I connect my headphones?
If your headphones are plugged in or connected by bluetooth, you shouldn’t need to do anything extra for the app to connect. If you’re not seeing your headphones in the microphone dropdown, try opening and closing the app or cycling back and forth between sessions to prompt a refresh.
Does the desktop app work offline?
No, the desktop app requires an internet connection at all times. Make sure you are online while using the app, as it does not offer offline capabilities. We will be working on this functionality soon!
In the meantime, you can download our mobile app which works fully offline:
iOS: Download from the App Store here
Android: Download from the Google Play Store here
How do I sync my data across devices?
Heidi automatically syncs your data across all devices when you log in with the same account. Your notes, transcriptions, and settings will be accessible on both the desktop and mobile apps.
How do I update the desktop app?
To ensure you have the latest features, you can check for updates within the Heidi Desktop App under the Account menu. We will also prompt you during login when a new update is available so you don’t need to be constantly checking
What should I do if the app crashes or freezes?
If the app crashes or freezes, try closing the application completely and restarting it. If the issue persists, reach out to our support team through the "Help" option within the app.
How do I upgrade my subscription on the desktop app?
To upgrade your subscription, log in to your account via the web or desktop app, then navigate to the Account section in the side navigation. You should see a purple Upgrade button, and then follow the instructions on the screen.
Which devices are supported?
The Heidi Desktop App is compatible with most modern Windows and macOS computers. We recommend using the latest versions of your operating system for optimal performance.
Experience the smoothest scribing experience with Heidi Desktop — designed for clarity, convenience, and uninterrupted focus.