Why Your Order Was Not Approved
Healthcare providers carefully review each submission. If your order was not approved, it’s usually for one of the following reasons:
Incomplete Clinical Intake Questionnaires: All questionnaires must be fully completed so the provider can properly review your health and wellness needs.
Medical History: The provider may determine that the plan is not the right fit for you based on your medical history.
Missing or Unclear Identification: We require clear and valid identification to verify your identity.
Payment Not Completed: Orders are automatically canceled if payment isn’t completed within the 7-day authorization period.
Failed Payment: If there was an issue processing your payment, your order cannot move forward. Double-check your payment details or contact your bank if needed.
Need assistance?
Please reach out to our Member Services Team at 1-888-272-2597, Monday through Friday, from 8:00 a.m. to 7:00 p.m. CST — we’re always here to support you on your journey!