Why Your Order Was Not Approved
Healthcare providers carefully review each submission. If your order was not approved, it’s usually for one of the following reasons:
Incomplete Clinical Intake Questionnaires: All questionnaires must be fully completed so the provider can properly review your health and wellness needs.
Medical History: The provider may determine that the plan is not the right fit for you based on your medical history.
Missing or Unclear Identification: We require clear and valid identification to verify your identity.
Payment Not Completed: Orders are automatically canceled if payment isn’t completed within the 7-day authorization period.
Failed Payment: If there was an issue processing your payment, your order cannot move forward. Double-check your payment details or contact your bank if needed.
Need Assistance?
If you have any questions about the approval process or need help, reach out to our Customer Service Team at info@hellowellness.health We’re happy to guide you through the next steps.