Do I have to pay anything extra beyond the product price and shipping?
We want your ordering experience to be clear and worry-free. This article explains how shipping fees, taxes, and customs duties work—especially for international orders—and what responsibilities you may have when receiving your sofa.
Shipping Fees
Shipping fees may apply depending on the total value of your order. These are calculated at checkout and will always be shown before you make a payment.
📌 Sometimes, promotional offers or product-specific discounts may include free shipping. If applicable, it will be clearly displayed on the product page or at checkout.
Taxes and Duties for International Orders
Are taxes and duties included in my order total?
For orders shipped within the United States and Europe, applicable taxes and VAT may be calculated at checkout.
In other regions, local customs authorities may charge additional fees upon delivery. These are not included in the product price and are the customer’s responsibility.
How are taxes and duties calculated?
These are set by the destination country’s import laws.
If available, they’ll appear at checkout to give you full transparency before completing the purchase.
Otherwise, local authorities will collect them when your order arrives.
Can I prepay taxes and duties at checkout?
In some countries, yes. The option to prepay import fees will be shown during checkout if it's supported.
If not available, payment must be made upon delivery.
Do I need to pay VAT for orders shipped to Europe?
Yes. Value-Added Tax (VAT) is required for all deliveries within the European Union. The exact VAT rate will be calculated based on your shipping country.
What happens if I refuse to pay customs duties or taxes?
Your order may be returned to sender.
In this case, return shipping and any additional fees will be deducted from your refund.
Customs and Documentation
Do international orders require additional paperwork?
We handle all standard customs documentation.
However, some countries may request extra verification, which may cause slight delays.
How can I estimate customs fees before ordering?
We recommend contacting your local customs office for an estimate of duties and taxes based on your shipping address and order value.
Final Note
Taxes and duties are not controlled by the store but are set by government authorities in your country. We’re committed to making the process transparent and easy to understand. If you’re unsure about any charges, feel free to reach out to customer support before placing your order.