Why is secure shipping important when ordering a sofa, and how do we handle it?
Sofas are large, valuable, and often custom-designed — and they deserve proper handling. That’s why we offer free shipping and emphasize safe, secure delivery right to your home.
1. Free Shipping Without Hidden Costs
We offer free shipping on all orders, with no hidden fees or inflated product pricing. The price you see at checkout is the price you pay—shipping is always free.
However, for international shipments, customs duties, import taxes, or local fees may still apply depending on your country’s regulations. These charges are not included in shipping and are the responsibility of the recipient.
These fees:
May be calculated at checkout (if available), or
May be collected by your local customs office upon delivery
2. Premium Handling & Protection
We treat your sofa with the care it deserves from the moment it leaves our warehouse to when it arrives at your door. How we ensure secure shipping:
Professional handling at every stage, from warehouse to final delivery
Secure packaging with reinforced protection to prevent scratches, dents, or pressure damage
Trusted carriers including FedEx, UPS, and DHL
Strict quality control before dispatch to ensure your sofa meets high-quality standards
3. Carrier-Backed Shipping Protection
Every shipment is automatically covered by the carrier’s standard shipping insurance, providing peace of mind in case of loss or physical damage during transit.
📌 Important: Insurance terms follow the policies of the shipping carrier. If you want extra protection, please check directly with the carrier for additional coverage options.
Frequently Asked Questions (FAQ)
Is shipping really free?
Yes, we offer free shipping on all orders. However, for international shipments, customs duties or taxes may still apply, depending on your country’s regulations. These are not covered in the shipping and are the responsibility of the recipient.
How do I know my order is protected during shipping?
All shipments include standard insurance coverage from the carrier. If there’s an issue, our support team will assist in processing the claim and arranging a replacement if applicable.
What if my item arrives damaged?
Contact our support team within 48 hours of delivery. We'll guide you through the resolution process, including inspection, claim filing, and replacement arrangements.