You have specific rights regarding the personal data we collect and process. This article outlines your rights and how you can exercise them when interacting with our website and services related to wall and flooring panels.
1. Right to Access
You have the right to request a copy of the personal data we hold about you. This includes:
Information you provided directly
Data collected through your activity on our website
Records of communications and transactions
We will provide this data in a clear and structured format upon request.
2. Right to Correction (Rectification)
If you believe that any personal information we hold is incorrect or incomplete, you can request that we update or correct the data. We will make necessary changes without undue delay once the request is verified.
3. Right to Deletion (Erasure)
You may request that your personal data be deleted in the following circumstances:
The data is no longer needed for its original purpose
You withdraw your consent (if consent was required)
You object to processing and there are no overriding legitimate grounds
The data was collected unlawfully
The data must be erased to comply with legal obligations
Please note that certain data may be retained for legal, transactional, or security reasons.
4. Right to Restrict Processing
You have the right to request a restriction on the processing of your personal data in situations where:
You contest the accuracy of the data
The processing is unlawful but you prefer restriction over deletion
We no longer need the data, but you require it to establish or defend a legal claim
You have objected to processing and a verification is pending
5. Right to Data Portability
If processing is based on your consent or a contract and carried out by automated means, you have the right to receive your data in a structured, commonly used, and machine-readable format. You can also request that we transfer it to another service provider, where technically feasible.
6. Right to Object
You have the right to object to the processing of your personal data based on legitimate interest or direct marketing. If you object, we will stop processing your data unless we can demonstrate compelling legitimate grounds or if the processing is necessary for legal claims.
7. Right to Withdraw Consent
If you previously gave consent for any specific use of your data, you may withdraw that consent at any time. This will not affect the lawfulness of processing prior to the withdrawal.
8. Right to Lodge a Complaint
If you believe your rights under data protection laws have been violated, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address your concerns directly.
How to Exercise Your Rights
To submit a request related to your data rights, please contact us at hello@sofatica.com. We may ask for proof of identity to verify your request and respond within the timeframe required by applicable laws.