Our Commitment to Long-Lasting Quality
At our company, we prioritize creating high-quality wall and flooring panels designed for durability and long-term performance. To support this commitment, we offer an industry-leading 10-year warranty that provides peace of mind with every purchase.
Each panel is crafted using superior materials and undergoes rigorous quality inspections during production. This approach ensures that our panels maintain the highest standards of strength and design integrity.
What’s Covered Under the 10-Year Warranty?
Our 10-year warranty applies to wall and flooring panels used under normal residential conditions and covers the following:
Structural Integrity, Panels and components are covered against structural failures, breakage, or manufacturing defects.
Craftsmanship & Workmanship, Defects such as loose components, faulty installation, or issues caused by manufacturing defects will be addressed under warranty.
Light Commercial Use (Limited Coverage), For low-traffic commercial environments (such as boutique offices or small retail spaces), we provide 1-year coverage on materials and structural components.
What’s Not Covered?
To maintain transparency, the following are not covered by the warranty:
Wear and Tear, Normal aging effects, such as fading, scratches, or softening of the panels over time, are not covered.
Natural Material Variations, Natural changes in the appearance of materials such as wood grain, stone textures, or color variations due to aging are not included.
Outdoor Exposure, Panels exposed to outdoor conditions, including weather, will not be covered under the warranty. This includes panels not recommended for outdoor use but installed outdoors, as they may be subject to damage from environmental factors such as moisture, UV exposure, and temperature fluctuations.
Surface Degradation, Damage from spills, high moisture, or prolonged exposure to sunlight that may affect the finish or material integrity.
How to File a Warranty Claim
If you experience an issue that may be covered under warranty, follow these steps:
Contact Customer Support. Email customer support with your order number at support@thepanelhub.com.
Provide proof of purchase. Please attach a copy of your receipt or order confirmation.
Submit Photos or Video. We kindly request clear photos or videos of the issue to help us assess the claim promptly.
Receive Resolution Options
If approved, we will offer repair, replacement, or refund options depending on the nature of the defect.
Warranty Resolutions & Processing Time
Replacement parts: Shipped within 8-14 weeks after approval.
Repairs: We may reimburse repair costs with pre-approval if required.
Full replacements: For major defects, a full exchange will be arranged.
Refunds: If no resolution is possible, a refund may be issued based on the product value.
Protecting Your Warranty—Care & Maintenance Tips
To maintain your warranty and ensure the longevity of your panels, we recommend the following care tips:
Regular cleaning using appropriate products for wall and flooring panels.
Avoid exposure to direct sunlight to prevent fading or material degradation.
Use protective pads or covers where necessary to prevent damage to surfaces.
Follow installation guidelines to ensure optimal durability and performance.
A Warranty That Reflects Our Trust in Quality
We stand behind the craftsmanship of our wall and flooring panels, and our 10-year warranty ensures that you enjoy your panels with confidence. If you have any questions or need assistance, our customer support team is available to help.
For additional details, please visit our Warranty & Repairs page or contact our customer care team today!