If you haven’t received Max Miles for a purchase, you can raise a ticket for resolution:

You can raise a ticket if at least 3 days have passed since your purchase was tracked.

If it’s been less than 3 days, please wait, as most purchases are tracked within a day, though some merchants may take longer. Check the merchant page for specific tracking times.

Only Click History for the past month is shown. Please submit your ticket as soon as possible. If you are facing issues, please contact us for assistance.

If you don’t see your Click History, it’s likely you did not click "Shop with Max" or use our Chrome extension for your purchase. Unfortunately, we cannot support investigations without this information.

Tickets can only be submitted through our mobile app.

Download the app here:

After submitting your ticket, you’ll receive a ticket number and can view the status of your ticket in the app at any time.

No, each transaction in your Click History can only have one ticket. If you’ve already submitted a ticket, you’ll see your ticket number and can check its status instead of submitting another.

No, please submit individual tickets for each item, referencing each respective Click History entry. This follows our guidelines for Shopee and Lazada.

You can check your ticket status or contact support through the app for additional help.

You’ll need to provide:

Expected Miles are the number of miles you should earn for your purchase, based on what’s advertised on the merchant page and your spend amount, after accounting for any exclusions.

These are unique codes assigned to your purchase or booking. They help us identify and match your transaction when you submit a ticket for missing Max Miles.

These numbers are typically displayed on your receipt, invoice, or order confirmation email, and can also be found in the "Orders" or "Purchases" section of the merchant’s app or website.

Receipts are usually sent via order confirmation email from the merchant or can be found in the "Orders" or "Purchases" section of the merchant’s website or app. Please view the "Guide to retrieving receipts for popular merchants" above for examples!

Receipts are usually sent via order confirmation email from the merchant or can be found in the "Orders" or "Purchases" section of the merchant’s website or app.

Your receipt must clearly show:

Before uploading, you’ll see a checklist of required details and example images of valid receipts in the app. Supported formats include PNG, JPG, and PDF.

A receipt is required to verify your purchase and process your claim.

If you haven’t received a receipt by email or can’t find it in the merchant’s orders section, please contact the merchant for a purchase confirmation.

For iOS users:

Uploading directly from the photo gallery is not supported. If your receipt is an email or image, please use the "Save to Files" option on your device and upload it from there.

If any required information is missing or the receipt is in an unsupported format, your ticket may take longer to process.