Incorrect Miles Ticket Creation FAQ's

If you received fewer Max Miles than expected for a purchase, you can raise an Incorrect Max Miles ticket to request an investigation, whether your transaction is still pending or already confirmed.

You can raise an Incorrect Max Miles ticket for transactions in both pending and confirmed states. There's no waiting period required - you can submit the ticket as soon as you notice the discrepancy.

This refers to situations where you received fewer Max Miles than expected based on the advertised earning rate for that merchant and your purchase amount.

· Go to your transaction history

· Find the transaction with incorrect Max Miles

· Click "Contact Support" for that transaction

· Select "Incorrect Max Miles" from the options

· Fill in the required information and submit your ticket

Tickets can only be submitted through our mobile app.

Download the app here:

After submitting your ticket, you'll receive a ticket number and can view the status of your ticket in the app at any time.

No, each transaction in your transaction history can only have one ticket. If you've already submitted a ticket, you'll see your ticket number and can check its status instead of submitting another.

You can check your ticket status or contact support through the app for additional help.

You'll need to provide:

· Email address for notifications

· Merchant name (may be pre-filled)

· Order ID

· Type of purchase (Flight or Others for travel merchants)

· Expected miles (the correct number of miles you should have received)

· Additional details about the discrepancy

· Your receipt (proof of purchase)

For travel-related merchants, Expected Miles = Purchase amount × MPD rate. The form will show this calculation formula to help you determine the correct number of miles you should have received.

Expected Miles are the correct number of miles you should have earned for your purchase, based on the advertised earning rate on the merchant page and your spend amount, after accounting for any exclusions.

These are unique codes assigned to your purchase or booking. They help us identify and match your transaction when you submit a ticket for incorrect Max Miles.

These numbers are typically displayed on your receipt, invoice, or order confirmation email, and can also be found in the "Orders" or "Purchases" section of the merchant's app or website.

Receipts are usually sent via order confirmation email from the merchant or can be found in the "Orders" or "Purchases" section of the merchant's website or app.

Your receipt must clearly show:

· Payment details (amount breakdown & currency)

· Date & time of purchase

· Merchant name

· Order ID or reference number

· Any promo codes used (optional)

· Date of booking (for flights or hotel stays)

Before uploading, you'll see a checklist of required details and example images of valid receipts in the app. Supported formats include PNG, JPG, and PDF.

A receipt is required to verify your purchase and process your claim.

If you haven't received a receipt by email or can't find it in the merchant's orders section, please contact the merchant for a purchase confirmation.

For iOS users:

Uploading directly from the photo gallery is not supported. If your receipt is an email or image, please use the "Save to Files" option on your device and upload it from there.

For Android users:

If any required information is missing or the receipt is in an unsupported format, your ticket may take longer to process.