Rejected Miles Ticket Creation FAQ's

If your Max Miles were rejected, you can raise a Rejected Max Miles ticket to request an investigation into why your transaction was rejected and dispute the rejection.

You can raise a Rejected Max Miles ticket immediately after your transaction shows as "Rejected" in your transaction history. There's no waiting period required.

This refers to transactions where Max Miles were initially tracked but later rejected by the merchant. Common rejection reasons include:

Click on the rejected transaction in your transaction history to view the detailed rejection reasons provided by the merchant.

Tickets can only be submitted through our mobile app.

Download the app here:

After submitting your ticket, you'll receive a ticket number and can view the status of your ticket in the app at any time.

No, each transaction in your transaction history can only have one ticket. If you've already submitted a ticket, you'll see your ticket number and can check its status instead of submitting another.

You can check your ticket status or contact support through the app for additional help.

You'll need to provide:

· Email address for notifications

· Merchant name (may be pre-filled)

· Order ID

· Additional details explaining your dispute or providing context

· Your receipt (proof of purchase)

These are unique codes assigned to your purchase or booking. They help us identify and match your transaction when you submit a ticket for rejected Max Miles.

These numbers are typically displayed on your receipt, invoice, or order confirmation email, and can also be found in the "Orders" or "Purchases" section of the merchant's app or website.

Receipts are usually sent via order confirmation email from the merchant or can be found in the "Orders" or "Purchases" section of the merchant's website or app.

Your receipt must clearly show:

· Payment details (amount breakdown & currency)

· Date & time of purchase

· Merchant name

· Order ID or reference number

· Any promo codes used (optional)

· Date of booking (for flights or hotel stays)

Before uploading, you'll see a checklist of required details and example images of valid receipts in the app. Supported formats include PNG, JPG, and PDF.

A receipt is required to verify your purchase and process your claim.

If you haven't received a receipt by email or can't find it in the merchant's orders section, please contact the merchant for a purchase confirmation.

For iOS users:

Uploading directly from the photo gallery is not supported. If your receipt is an email or image, please use the "Save to Files" option on your device and upload it from there.

For Android users:

After submitting your ticket, your transaction will be tracked again and investigated. You can monitor the progress in your transaction history and will receive updates via email.