Pending Miles Ticket Creation FAQ's

If your Max Miles have been pending for more than 90 days, you can raise a Pending Max Miles ticket to get your transaction reviewed and processed.

You can raise a Pending Max Miles ticket only if your transaction has been pending for more than 90 days. For most transactions, delays can be reported after 90 days. If your purchase was booking-related, please allow up to 90 days from your booking date for miles to be processed.

The option to "Report a delay after 90 days" only appears for transactions that have been pending for more than 90 days. If your transaction is newer than 90 days, you'll need to wait before the option becomes available.

Tickets can only be submitted through our mobile app.

Download the app here:

After submitting your ticket, you'll receive a ticket number and can view the status of your ticket in the app at any time.

No, each transaction in your transaction history can only have one ticket. If you've already submitted a ticket, you'll see your ticket number and can check its status instead of submitting another.

You can check your ticket status or contact support through the app for additional help.

You'll need to provide:

· Email address for notifications

· Merchant name (may be pre-filled)

· Order ID (may be auto-populated for some transactions)

· Additional details about your transaction

· Your receipt (proof of purchase)

These are unique codes assigned to your purchase or booking. They help us identify and match your transaction when you submit a ticket for pending Max Miles.

These numbers are typically displayed on your receipt, invoice, or order confirmation email, and can also be found in the "Orders" or "Purchases" section of the merchant's app or website.

Receipts are usually sent via order confirmation email from the merchant or can be found in the "Orders" or "Purchases" section of the merchant's website or app.

Your receipt must clearly show:

· Payment details (amount breakdown & currency)

· Date & time of purchase

· Merchant name

· Order ID or reference number

· Any promo codes used (optional)

· Date of booking (for flights or hotel stays)

Before uploading, you'll see a checklist of required details and example images of valid receipts in the app. Supported formats include PNG, JPG, and PDF.

A receipt is required to verify your purchase and process your claim.

If you haven't received a receipt by email or can't find it in the merchant's orders section, please contact the merchant for a purchase confirmation.

If any required information is missing or the receipt is in an unsupported format, your ticket may take longer to process.