If you hear buzzing or electrical noise while using the earbuds for recording, it's likely due to interference from nearby signals.
The transmission frequency band used by the earbuds is 2.4 GHz, which is the same as that of typical home Wi-Fi routers. When they are used simultaneously, interference can occur, leading to abnormal data transmission and recording issues.
To avoid interference, try using a 5G Wi-Fi network or mobile data while recording. If interference is severe, remove the earbuds, put them back into the charging case, and wait for 5 seconds. Then reopen the case and reconnect.
If the problem still isn’t resolved, please contact our live support via the chat on the customer service page, and our technical support team will assist you as soon as possible.
What should I do if I hear noise in my earbuds?
Written by Misaki