If you're experiencing any side effects while using your treatment, follow these steps:
1. Search the Help Centre
Use the Help Centre to find the article for your specific treatment. Each treatment has a Side Effects section listing common issues and what to do for each.
2. Follow the Instructions
Follow the guidance provided in the relevant article. This may include:
Adjusting timing or method of use
Notifying the doctor through your portal
Booking a follow-up consultation
3. Contact Your Prescribing Doctor
If you're unsure what to do or your symptoms aren’t improving:
Send a message to your prescribing doctor via your portal
Or book a Telehealth consultation to discuss the issue
4. Emergency Symptoms
If you believe the side effect is serious or life-threatening:
Call 000 immediately
Or go to your nearest emergency department
Always follow medical advice and never ignore symptoms that feel severe or unusual