The Service Provision page has been designed to capture the necessary service provision records to ensure accurate reporting to the regulator.
To access the Service Provision page, navigate to the Rehab heading in the left-hand menu and select Service Provision.
Note: Before entering a payment to a service provider a Service Provision record must be recorded first.
Entering a Service Provision Record
Once you have navigated to the Service Provision page, you will be greeted with a page split into two sections, one for recording Workplace Rehabilitation Services and another for Vocational Rehabilitation Programs. To add a new record:
Click the blue Add button from the relevant section
Select the Provider from the first field. You can open the drop-down to manually select the Provider or you can start typing in the name to search the results.
Enter the Service Start Date
Enter the End Date (if known at the time), however, this is not required.
You can upload any relevant attachments using the Attachments panel on the right, however, this is not required.
Lastly, select Save.
After saving, you will return to the Service Provisions page. Here, you can view the record in its relevant section and will now be able to enter payments for the provider via the Payments page.
Ending a Service Provision
When a service has been completed, the End date should be recorded against the Service. To do this, click the context menu (3 dots) next to the relevant service and select the End option.
A pop-up will appear where you can edit the details and enter the End Date. Once all relevant fields have been completed, click Save.
Note: The system will prevent you from closing a claim if there are any service provision records without an End Date.
Nulling a Service Provision
To Null a service provision record, click the context menu (3 dots) next to the relevant service and select the Null option.
Upon selecting Null, a system prompt will appear asking to confirm the action. If you wish to Null the record, click Yes. If you clicked the Null option in error, click No.
The record will remain on the Service Provisions page, however, the status will show 'Nulled'. This record will also be included in your submission data.
Viewing Service Provision Details
To view details of a Service Provision record click on the context menu (...) next to the relevant service and select the View option.
Emailing Service Provision Details
To email the details of a Service Provision record externally, click on the context menu (...) next to the relevant service and select the Email option.
You will be taken to the Email page to enter the relevant recipients and update your email message. To send the email, click on the blue Email button in the bottom right corner of the page.