At times, a QLD submission may result in an error where the Total Statutory Claim Cost in the Payment File does not equal the amount in the Payment Total File.
The main cause of this issue is nulling and possibly adding a new Payment too close to the submission period end.
For example:
An easy way to rectify this (in most instances) is by using the Resend All Payments function on the Claim Data page, which will include all Reportable Payments in that Claim in the selected submission file.
To use this functionality, navigate to the Claim Data page of the required Claim. Select this checkbox and add a date.
The date entered needs to be a date within the Submission Period you want to include all the Payments in. For example, if in June, you need the Payments to be included in the May Submission File, add a date within May.
