The contacts page has been designed to capture information for key contacts associated with a particular claim or injury.

As well as storing contact details of key people for reference, it also allows other functions within the system to work so that you can reduce administration time.

Types of contacts you would store on this page include supervisors, rehab consultants, GP, physiotherapists, specialists etc.

There is an Account Address Book within the Account Configuration Menu for you to capture key contacts associated with your account and policies (e.g. brokers, insurer claim managers, business managers, regulator contacts, rehab providers).

To access the Contacts page, please go to the claim or injury you wish to add a contact to and select Details > Contacts from the menu.

The injured employee will be automatically created as a contact, based on information entered into the Details page.

To add a new contact click on the Add button from the Contacts page, and add the relevant information relating to a contact.

The First Name and Contact Type are mandatory fields, while all other fields are optional.

When you are done, click Save.

Reminders can be activated to alert the employee, their manager or even the rehabilitation consultant that a new certificate is required. This reminder will automatically send an email, SMS or both, to alert the recipient that a new certificate of capacity is due in three (3) days.

To activate this feature, go to the injury record and from the Details menu, select Contacts and ensure the relevant tick boxes are selected.

For further information and guidance on how to set up this feature, see the Medical Certificate Reminders article.

All added contacts will be listed on the Contacts view page, and the expand icon (>) allows you to view the details.

You can also Edit or Delete the contact from here.