Understanding Subscription Credit Issuance
When your subscription renews, you are issued the credits associated with your chosen plan. For example, users subscribed to qualifying plans such as Ultimate receive their set quota of credits (e.g., 8,000 credits) on the renewal date of their subscription. The credits are automatically added to your account upon successful billing.
Timing and Scheduling for Credit Renewals
Credits are renewed based on the billing date of your subscription and at the same time of day that your subscription originally started. If you notice that your credits aren't immediately available on your billing date, it's likely because the exact renewal time hasn't yet occurred. Timing precision is based on the original sign-up details and may vary slightly depending on your time zone.
Troubleshooting Delayed Credit Renewals
Here are some quick checks if your credits haven’t renewed as expected:
Check Your Billing Date: Verify your subscription's billing cycle to confirm the renewal date.
Consider the Original Start Time: Credits renew at the same time of day as your original subscription start time. If it's still earlier in the day, wait for the appropriate renewal time.
Ensure Payment Success: Successful payment processing is required for credit issuance. Check if there are any billing issues on your account.
Check for Service Disruptions: If Hypernatural experiences a temporary service outage, your credits may not renew immediately. Wait for the issue to resolve, as credits are often restored automatically.
Verify Third-Party Payments: If you have processed payments via an app store platform, check the app store transaction history to ensure payment confirmation. Unconfirmed payments can prevent credit issuance.
If you’ve performed these checks and still don’t see your credits, determine the issue's origin. For third-party billing issues, contact the app store’s customer service. For all other concerns, reach out to Hypernatural’s support team for further assistance.
By understanding these factors, you can better anticipate your subscription credit issuance and address any minor delays effectively. Credits are designed to enhance your experience seamlessly, and Hypernatural aims to resolve any concerns promptly.