Troubleshooting Video Creation Issues Due to Subscription Plan Restrictions on Hypernatural
If you are unable to create a video on Hypernatural, the issue might be tied to the limitations of your subscription plan. This guide will help you understand potential causes and solutions.
Understanding Subscription Plan Limitations
Credit Usage on Paid Plans
Hypernatural's paid plans allocate a fixed number of AI generation credits per billing cycle. Once you exhaust your credits:
You cannot create new videos until the next billing cycle.
You may purchase additional credits or upgrade to a plan with a higher monthly credit allowance to continue video generation. It's important to note that moving to a paid plan does not grant unlimited video generations. Being aware of your credit usage ensures uninterrupted access.
Limitations Specific to Lower-Tier Plans (e.g., Starter Plan)
Certain subscription tiers like the Starter plan introduce additional limitations:
Video Duration: Videos are capped at 30 seconds.
Feature Access: Premium voices are not included. If you select a premium voice, the app might prevent video creation or prompt an upgrade.
To ensure smooth creation of videos on such plans:
Select non-premium voices, which are usually indicated without the premium icon and listed below premium options.
Keep your video under the plan's duration limit and use basic settings.
Verify that you have enough remaining credits to complete the generation.
Troubleshooting Steps
Here are some steps to resolve the issue:
Check your current credit balance. If depleted, you must either: - Wait until the credits reset in the following billing cycle. - Purchase additional credits through the app. - Upgrade to a higher-tier plan for more credits.
Ensure compliance with your plan's feature restrictions: - Avoid using premium voices if your plan does not support them. - Confirm that your video length does not exceed the allotted limit.
If the issue persists despite adequate credits and compliance, contact Hypernatural Support for personalized assistance.