Use Merge Contacts to combine two records into a single contact. When merging, you'll decide which record takes priority. Any information from the secondary record will carry over to fill in the blanks.
Merging Contacts
Let's say you created two 'John Smiths'. Your first attempt matched to the wrong individual, so you try again adding more information. You want to merge the two records together to remove the record that matched incorrectly, but keep the tags that you've already applied to them.
Navigate to Contacts > Management and identify the two records you want to merge together. Check the box next to each name.
Refer to the bottom action bar and select Make > Merge Contacts.
Select which record you want to merge into. The selected record will keep all existing data. The record that is not selected will carry over any activity, notes, tags, emails, and phone numbers.
Overwrite Records
You may choose to overwrite records by selecting the "Overwrite information" checkbox in the pop-out window. Checking this box will overwrite the contact record you selected above with the information from the other record (ex. John Zacharius Smith will be replaced with John Brian Smith). We do not recommend checking this box unless this is your intended outcome.
Select 'Merge Contacts' to continue. You will be prompted to make sure you want to complete the action. This action cannot be reversed once you agree.
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