Infotainment: Guide to Returning an Order and Refund Policies
Returning an order to Infotainment requires following a specific process to ensure a smooth transaction. This article outlines the steps, refund criteria, and shipping label protocols for customers looking to return their orders.
Overview of the Return Process
Return Merchandise Authorization (RMA): Before returning an order, you must obtain a Return Merchandise Authorization (RMA). The RMA will be emailed to the address associated with your order and will include the shipping address for the return. - If you do not see the email in your inbox, please check your spam or junk mail folders.
Returning the Product: Once the RMA is received, package your item securely and send it to the return address provided (355 Loyd Lane, Oviedo, FL 32765, as of this writing). This address may be subject to change, so refer to your RMA for the most accurate details.
Shipping Labels and Customer Responsibilities
Eligibility for Return Shipping Label: - A return shipping label is provided in specific circumstances, such as if the purchase was advised during the sale or if technical issues occurred after installing the product. - In cases where these criteria are not met, customers are responsible for covering the shipping fees for the return.
Receiving the Shipping Label: If eligible, the shipping label will be sent via email upon the issuance of an RMA. As mentioned, check your spam/junk folders if it is not initially visible.
Refund Policies
Processing of Refunds: A refund will be processed once the returned item is received and inspected.
Restocking Fee: If the return does not involve technical issues and was not part of an advised purchase, a 25% restocking fee will be deducted from the refund.
Key Points to Remember
Securely package returned items to prevent damage in transit.
Always reference your RMA for accurate instructions and addresses.
Non-compliance with the RMA process can result in delays or complications with your refund.
For further clarification or assistance, feel free to contact Infotainment’s customer support team.