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What are the exchange options available and the process for completing an exchange?

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Written by David C Funk
Updated over 2 weeks ago

What Are the Exchange Options Available and the Process for Completing an Exchange?

Customers seeking to return or exchange a product with Infotainment can select between two main exchange options. Below is a detailed guide to help you understand these options and the steps involved.

Overview of Exchange Options

Infotainment offers two types of exchange services to cater to various needs:

  1. Traditional Exchange: In this option, you ship your unit back to the facility. Once the unit is received, an RMA (Return Merchandise Authorization) is processed, and a replacement is shipped.

  2. Advanced Exchange: This option expedites the process. A replacement unit is shipped the same day (with exceptions for items requiring quality control) upon submission of a refundable deposit. The deposit is reimbursed once your returned unit is received at the facility.

Step-by-Step Guide to Completing an Exchange

Traditional Exchange

  1. Initiate the return process by requesting an RMA.

  2. Package and ship your unit back to the designated Infotainment facility.

  3. Once the unit is received, the replacement is processed and shipped to you.

Advanced Exchange

  1. Advance Exchanges must be created by a representative. An automated advance exchange is not an option at this time. Please reach out to a representative to initiate the process.

  2. Wait for the replacement unit to arrive (usually shipped the same day if no additional quality control measures are needed).

  3. Send your original unit back after receiving the replacement.

  4. Upon receipt of the returned unit, your deposit will be refunded.

What Happens After You Ship the Unit Back?

Once your returned unit reaches the Infotainment facility, the following steps occur:

  1. The unit is checked into the system to confirm receipt.

  2. A new replacement order is created and processed.

  3. You will receive an email with the tracking number once the replacement unit is shipped.

Key Points to Keep in Mind

  • Ensure proper packaging to avoid damage during transit.

  • Use the tracking number provided to monitor your shipment status.

  • Delays may occur if the returned unit doesn’t meet the required acceptance criteria.

By understanding these options and steps, you can smoothly navigate the exchange process and minimize potential delays.

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