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Screen Sharing Issues

This guide assists you in adjusting browser and system settings to enhance your browsing experience and optimize device performance, with a focus on resolving screen sharing issues.

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Written by Support

Device and Browser Requirements

For activities that require screen sharing:

  • ❌ Tablets and smartphones are not supported

  • ❌ Firefox is not compatible

  • ✅ You can use Chrome (strongly recommended), Safari, Microsoft Edge, or Opera

  • 💻 Use a personal device whenever possible.

    • Work or company-issued devices often have restrictions that block screen sharing.

    • If you're using a managed device, you may need to contact your admin or IT department for assistance.


Select the screen preview

If the Share button is greyed out during screen sharing:

  • Click on the screen preview thumbnail in the pop-up window

  • This enables the Share button so you can proceed


Also try:

Clear Your Browser Cache

Clearing your cache can fix loading and sharing issues:


Make Sure Your Browser Is Up to Date


Make Sure Your Operating System Is Up to Date


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