If you are experiencing issues with launching or completing your activity, Integrity Advocate may not function properly due to device, browser, or connection restrictions. This article provides common troubleshooting steps that can help resolve most issues participants encounter when using Integrity Advocate.
Clear Cache & Cookies
Sometimes browser data can interfere with camera access. Clear your cache and cookies:
Update Your Browser
Using the latest browser version improves compatibility:
Update Your Computer
Ensure your operating system is current to avoid driver or browser issues:
If updating isn’t possible, try using an alternative or different browser (Google Chrome, Microsoft Edge, or Opera) or try using a different device.