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Second level IT support for your learners and facilitators
Second level IT support for your learners and facilitators

We provide second level IT support to help you to support your learners

Christine Nicholls avatar
Written by Christine Nicholls
Updated over a week ago

With hundreds of partners using iQualify to deliver courses to hundreds of thousands of learners, we focus our efforts on creating support materials to help you to support your team and learners. This is what we mean by second level support: We support you, you support your team and learners.

In the rest of this article you’ll find out what support is available to the different roles we have in iQualify.

Access our Knowledgebase

Everyone can access our Knowledgebase full of help articles via the in-app help.

The Knowledgebase is divided into collections (including one for learners) that you can browse or search to find what you’re looking for.

In-app chat and email

We offer direct support for account owners, managers, authors and service desks via in-app chat. Account owners can also email us.

Help your learners contact you

Organisations support their learners, so make sure your organisation’s contact details have been added into iQualify so your learners can easily find out how to get in touch with you. This can be done by your account owner in the iQualify Settings area of Qualify.

We’re here when you need further support

If you receive a query you can’t answer, we’re here to help. Your organisation’s service desk can contact us to help. Your query will go to one of our support team engineers who will be in touch.

Help us to help you

The best information you can give us are the page URL(s) and a full-page screenshot(s).

If you can provide us with all the information we need, we can investigate straight away. Having to wait for more information slows down the process and means we can’t always get your issues resolved as quickly.

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