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Support for network partners

This article covers information specific to our network collaboration partners.

Sarika avatar
Written by Sarika
Updated over 3 months ago

How to get an iQualify environment

The first time your business division requests to use iQualify (or an Open Polytechnic course) an iQualify Customer Experience Manager will be in touch to set up your iQualify environment.

Note: If you already have an iQualify environment, but are not sure where to login, head to our Login finder, enter your email and we'll send you a link.

How to get the right people added to your iQualify environment

There are a number of roles in iQualify. Use this template to work out who in your organisation needs which type of access. Your iQualify Customer Experience Manager can talk these through with you, but having an idea of what's needed will help you get onboard faster.

How to integrate with iQualify (including single sign on)

There is a range of options to integrate and automate with iQualify from enrolments to reporting and notifications. iQualify can also be used alongside your existing LMS including setting up Single Sign On for ākonga to support a seamless experience when moving between systems.

Learn more: Interested in integration? Check out our comprehensive developer docs.

How to get started using iQualify

We have a range of resources to help kaimahi get familiar with using iQualify.

Content editing checklist for course reuse

Check out our built-in checklist that will guide kaimahi through preparing an Open Polytechnic course for your business division’s use. Each step has a short how-to video and link to step by step written instructions.

Look for me on you dashboard!

Screenshot of checklist under "Tasks" when you select the chat in iQualify.

iQualify Skills courses

iQualify Skills offers kaimahi a range of short free online courses to give them the skills they need to succeed with iQualify.

Knowledge base

With more than 400 articles, the iQualify Knowledge base is your go to for any iQualify queries. You can access and search the knowledge base from within iQualify.

iQualify YouTube channel

We have a range of videos to help give you an overview on features and how they can work for you.

Blogs

Check out expert tips in our iQualify blog. Blog posts cover a large range of topics including; blended learning, facilitation styles and how to use data and analytics.

Support for your ākonga

We also have a free Learning with iQualify course to help your ākonga get to know iQualify.

Let your iQualify Customer Experience Manager know if you would like this in your environment.

Support when you need it

iQualify offers support for business divisions using iQualify. They support iQualify account owners, managers, authors and service desks via in app chat and e-mail Monday to Friday.

iQualify also offer second level support for facilitators and learners. And organisations can view, submit and manage any support requests in our support portal.

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