We have a range of how-to articles for learners and facilitators which might help you get unstuck. But if these articles don't help, you might need help specific to you course and/or organisation's set ups. Then we suggest reach out to your learning provider for help with content, assessments or technical support as they'll be best placed to help get you sorted quickly.
In this article we cover:
How to find how-to articles for help using iQualify
How to contact your facilitators in a Talk channel for help with content and assessments
How to contact your learning provider's helpdesk for technical support
How to find how-to articles for help using iQualify
If you need help and you're working on your desktop or laptop, scroll to the bottom right of your screen and select the magnifying glass icon. Here you can search for articles in our Learning with iQualify Knowledge base collection under Search articles. These articles have step by step instructions to show you how to use the tools and features in iQualify.
Tip: You can also access our Knowledge base using Help under your avatar. This method works on all devices (including mobiles).
How to contact your facilitators in a Talk channel for help with content
Generally, the facilitator(s) of your course will be best placed to answer your questions about content and assessments.
These are generally queries like:
Depending on your course and learning provider, you might have access to a Private support channel under Talk where you can privately message the facilitator(s) for the class.
Learn more: Check out How to use Talk for more guidance.
If there isn't a Private support channel, you could ask in a Public channel.
Learn more: Check out How to use Talk for more guidance.
Alternatively, you can contact your learning provider's helpdesk (described below).
How to contact your learning provider's helpdesk for technical support
At the bottom of any page you should see a phone icon. Select the phone to see options to get in touch with your learning provider.
