If you need to reset your password, you can use Forgot password on the login page to your iQualify account.
Note: If you are signing on via another service (sso)such as Office 365, please contact your learning provider for guidance on how to reset your password.
After selecting Forgot password, you'll be asked to enter your Email address. This will send you an email with a link to reset your password.
When you select the link reset your password in the email, it will take you to a screen to create your new password. Your new password will need to meet our minimum requirements. Your password must:
Be at least 8 characters long
Not contain any triple character sets (e.g. www)
Contain any 3 of the following:
Upper case letter
Lower case letter
Number
Special character
A tick will show that your confirmed new password matches so you can Save your new password.
The final step is to return to your login screen, and login with your newly created password.
Tips
Be sure to enter your login email address, not your preferred contact email address.
Be sure to check your Junk mail box. If you can't find the email in Junk then it could be that:
The email you provided is not connected to an iQualify account. Double check you're using the correct email address.
The email service you are using may have marked iQualify as spam. Double check you have marked email addresses ending with iqualify.com as not spam.